Shipping and Delivery
Raian Food Equipment Inc. provides dependable freight solutions for commercial refrigeration and restaurant equipment across Canada. To guarantee your equipment is delivered safely and efficiently, we work closely with trusted logistics professionals for on-time delivery for all your equipment.
1
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Processing for custom, special-order, or backordered items may require additional lead time.
- Customers will be notified of any delays affecting their order.
*Weekends and statutory holidays do not count as business days.
2
Shipping & Delivery Terms
- Shipping methods are selected based on the size, weight, and destination of the product.
- Standard delivery is curbside unless additional services are arranged in advance.
- While we provide estimated timelines, these may vary depending on weather, shipping delays, destination accessibility, or other unplanned factors.
3
Delivery Charges
- Shipping and freight costs are calculated separately from product pricing.
- Rates are determined by the size, weight, and delivery location.
- Additional charges may apply for:
- Liftgate service
- Remote or limited-access locations.
- Inside delivery, placement, or re-delivery due to missed appointments.
- Unless otherwise confirmed in writing, all shipping and delivery fees must be covered by the customer.
4
Customer Responsibilities & Requirements
To ensure a smooth delivery, customers must:
- Provide a complete and accurate address, including a business name and valid contact number.
- Ensure an authorized person is present to receive and inspect the shipment.
- Raian Food Equipment Inc. is not liable for discrepancies at the time of delivery caused by incorrect or incomplete information provided at the time when an order is placed.
5
Inspection & Freight Damage
Shipments must be inspected immediately upon arrival:
- Note any visible damage on the carrier’s delivery receipt before signing.
- Take clear photos of any damage at the time of delivery.
- Report concealed damage within 24–48 hours.
- Failure to document damage properly may lead to the carrier denying the claim.
6
Large Equipment & Installation
Most cooking and refrigeration gear is shipped via freight and requires site preparation. Customers are responsible for:
- Confirming that entryways and pathways accommodate the equipment's dimensions.
- Ensuring electrical and plumbing requirements are ready prior to arrival.
- Arranging professional installation, as it is not included unless specifically agreed upon at the time of purchase.
7
Local Order Pick-Up
- Pick-up is available by appointment only at our showroom: 3454 91 St NW, Edmonton, AB T6E 5R1.
- Customers will be notified as soon as their order is ready for collection.