Privacy Policy

Raian Food Equipment (“Raian Food Equipment,” “we,” “our,” or “us”) respects the privacy of customers, prospective customers, suppliers, website visitors, and other individuals whose personal information we collect or process.

This Privacy Policy explains how we collect, use, store, disclose, protect, and dispose of personal information through our website, communications, sales activities, customer accounts, and related services.

By using our website, communicating with us, requesting a quotation, purchasing products, or otherwise interacting with us, you acknowledge that you have had an opportunity to review this Policy.

Where consent is legally required, we will seek it separately. Nothing in this Policy removes rights or obligations imposed by applicable law.

Depending on how you interact with us, we may collect the following categories of information.

2.1Identification and contact information

• Name, business name, job title, and business contact details.
• Email address, telephone number, billing address, and shipping address.
• Information you provide through contact forms, inquiries, account registration, or other communications.

2.2Commercial and transaction information

• Products or equipment you inquire about, purchase, or request quotations for.

• Purchase history, quotations, invoices, order details, delivery information, returns, warranties, and service-related communications.
• Business preferences and information needed to manage customer relationships.

2.3Payment and financial information

We may process payment-related information required to complete transactions, maintain accounting records, process refunds, or manage outstanding balances. Payment details may be handled by the applicable payment processor or financial service provider.

We do not intend to collect or retain full payment-card security details when they are not required for our business operations. Information retained by third-party payment providers is subject to their applicable terms and privacy practices.

2.4Account and authentication information

If customer accounts or other online account features are offered, we may collect usernames, account identifiers, password hashes, authentication records, account preferences, and security-related information. We do not intend to store account passwords in readable plain text.

2.5Technical and website information

When you visit our website, we or our service providers may collect:

• IP address and approximate location derived from it.
• Browser type, operating system, device information, and language preferences.
• Pages viewed, referring websites, clicks, session duration, and other usage information.
• Log files, diagnostic data, and information relating to errors, suspicious activity, or attempted unauthorized access.

2.6Communications and submitted content

We may collect information contained in emails, telephone calls, messages, forms, reviews, uploaded files, images, and other content you voluntarily provide to us.

Please avoid submitting sensitive personal information unless it is necessary and we have requested or authorized it.

2.7Information from other sources

Where permitted by law, we may obtain business contact details, payment-status information, delivery updates, fraud-prevention information, or other relevant information from business partners, service providers, public sources, and individuals acting on your behalf.

We use such information only for appropriate business purposes and subject to applicable legal requirements.

Information may be collected when you:

• Visit or interact with our website.
• Contact us by email, telephone, social media, or other communication channels.
• Request pricing, a quotation, product information, or technical assistance.
• Place an order, make a payment, arrange delivery, or request after-sales support.
• Register for or use an account, where available.
• Subscribe to marketing communications or participate in promotions.
• Interact with our staff, suppliers, or authorized service providers.

Some technical information may be collected automatically through website logs, cookies, and similar technologies, where implemented.

We may use personal information to:

• Respond to inquiries and provide product information.
• Prepare quotations, process orders, issue invoices, and manage payments.
• Coordinate shipping, delivery, installation, warranty matters, and customer support.
• Maintain customer, supplier, and business records.
• Verify payment status and manage accounting obligations.
• Create and administer customer accounts, where available.
• Detect fraud, unauthorized access, security incidents, and misuse.
• Maintain, troubleshoot, secure, and improve our website and services.
• Understand website performance and customer engagement.
• Send service notices, order updates, and other relevant communications.
• Send marketing communications where permitted by law.
• Meet legal, regulatory, tax, accounting, and recordkeeping obligations.
• Establish, exercise, or defend legal claims.
• Carry out another purpose disclosed at the time of collection or permitted by law.

We will not use personal information for a materially different purpose without obtaining consent where required by law.

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality, remember preferences, measure website performance, understand visitor activity, and, where implemented and permitted, support advertising and remarketing.

These technologies may collect technical information, including device identifiers, browsing activity, and interactions with website pages.

You may be able to manage cookies through your browser settings or any privacy-preference controls we make available. Disabling certain cookies may affect website functionality.

Where consent is legally required for a particular technology, we will seek the appropriate consent before using it.

To the extent these features are used, website session tools, chat features, automated assistants, and similar technologies may process information you submit, your interactions, technical logs, and conversation history.

We may use this information to:

• Respond to inquiries and provide customer support.
• Improve website usability and the quality of responses.
• Troubleshoot technical problems.
• Detect misuse, spam, or security threats.
• Maintain records of customer communications where appropriate.

Information submitted through these tools may be processed by the relevant service provider in accordance with its role and applicable contractual and privacy obligations. Information may be processed or stored outside your province or country, subject to applicable law.

Please do not submit passwords, payment-card security codes, or unnecessary sensitive information through chat or automated tools.

Where session replay, conversation recording, or similar monitoring features are implemented, we will use them only for appropriate purposes and subject to applicable consent, notice, and privacy requirements.

Telephone calls, online meetings, and other communications with Raian Food Equipment may be recorded or documented for customer service, order management, quality assurance, training, dispute resolution, security, or recordkeeping purposes, where applicable.

Where recording occurs, Raian Food Equipment will provide notice or obtain consent where required by applicable law. Recordings and related records may be accessed by authorized personnel and relevant service providers where reasonably necessary for these purposes.

We will retain recordings only as long as reasonably necessary for the relevant purpose, subject to legal, regulatory, and business-recordkeeping requirements.

We do not disclose personal information indiscriminately. We may disclose relevant information to the following categories of recipients when reasonably necessary and permitted by law.

8.1Service providers

Providers supporting our website, hosting, email, information technology, customer management, accounting, analytics, communications, security, or administrative operations.

8.2Payment and financial service providers

Providers involved in payment processing, transaction verification, accounting, refunds, fraud prevention, or financial administration.

8.3Suppliers and product-related partners

Suppliers, manufacturers, distributors, or other relevant business partners where sharing information is necessary to respond to inquiries, confirm product availability, obtain pricing, process orders, or arrange warranty and technical support.

8.4Shipping, delivery, and installation providers

Relevant parties who need customer, delivery, or order information to transport, deliver, install, or service products.

8.5Professional advisers

Lawyers, accountants, insurers, auditors, and other professional advisers who need relevant information to provide their services.

8.6Advertising and analytics providers

Where applicable, providers assisting with website analytics, advertising measurement, campaign management, or remarketing, subject to applicable privacy and consent requirements.

8.7Legal, regulatory, and security-related disclosures

We may disclose information when reasonably necessary to comply with a valid legal obligation, court order, lawful request, regulatory requirement, or to investigate suspected fraud, protect our rights, or address a security incident.

8.8Business transactions

If Raian Food Equipment undergoes a proposed or completed sale, merger, restructuring, financing, asset transfer, or similar transaction, personal information may be disclosed to relevant parties where permitted by law and subject to appropriate safeguards.

8.9Supplier Coordination, Custom Orders and After-Sales Services

To fulfill customer requirements and provide products and related services, Raian Food Equipment may share relevant personal, business, order, delivery, and technical information with manufacturers, suppliers, distributors, shipping companies, warranty providers, authorized service technicians, and service-parts providers, as reasonably necessary.

This may include sharing information with parties located in Canada or other countries where equipment is manufactured, sourced, customized, shipped, serviced, or supported. Such information may be shared to facilitate custom equipment orders, confirm product specifications, coordinate manufacturing or supply, arrange delivery, process warranty claims, identify or supply replacement parts, schedule technical service, and provide after-sales support.

The information shared will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law. Once information is shared with a third party, that party may process it in accordance with its own legal obligations and applicable privacy practices.

Where required by law, Raian Food Equipment will obtain consent or provide appropriate notice before sharing personal information for these purposes.

8.10With your consent

We may disclose personal information for another purpose where you have provided valid consent or where disclosure is otherwise authorized by law.

We do not authorize service providers to use personal information for unrelated purposes merely because they receive it from us. Their use may also be governed by their own legal obligations and agreements.

Our service providers or business partners may store or process personal information in Canada or other jurisdictions, depending on the services used.

When personal information is processed outside Alberta or Canada, it may be subject to the laws of the jurisdiction where it is processed and may be accessible to that jurisdiction's courts, law enforcement, or regulatory authorities in accordance with applicable law.

Where required, we will take reasonable steps to use appropriate contractual, organizational, or other safeguards for cross-border processing.

Where permitted by law, we may send information about products, equipment, offers, promotions, or other business updates.

You can unsubscribe from marketing emails by using the unsubscribe mechanism provided in the message or by contacting us at sales@raianfoodequipment.ca. We may retain limited information about your preference so that we can honor your request.

Unsubscribing from marketing communications does not necessarily stop essential transactional, account-security, legal, or service-related communications.

We will follow applicable Canadian anti-spam requirements, including consent and identification requirements where applicable. We will not treat this Policy alone as consent where separate consent is legally required.

Where customer accounts are offered, you are responsible for:

• Providing accurate information and keeping it reasonably up to date.
• Maintaining the confidentiality of your login credentials.
• Using a strong, unique password and any additional security features made available.
• Logging out of shared devices and protecting access to your email account.
• Promptly notifying us of suspected unauthorized access or account misuse.

You must not attempt to access another person's account, bypass access controls, interfere with our systems, or use our services for unlawful purposes.

We may take reasonable steps to investigate suspicious activity, restrict access, suspend an account, or require additional verification where necessary to protect customers, our business, or our systems.

We will apply such measures consistently with applicable law and any relevant contractual obligations.

Raian Food Equipment is not responsible for fraudulent communications, phishing attempts, impersonation, or scams carried out by unauthorized third parties who misuse, imitate, or create misleadingly similar email addresses, website names, domains, logos, or other identifying details associated with Raian Food Equipment.

Customers are responsible for exercising reasonable caution when communicating online and should verify the authenticity of any communication before sharing confidential, personal, financial, payment-related, or account-login information. Customers should not disclose sensitive information in response to suspicious emails, messages, links, payment requests, or websites claiming to represent Raian Food Equipment.

Any request that appears unusual, urgent, or inconsistent with previous communications should be independently verified through contact details obtained from Raian Food Equipment’s official website or another previously verified communication channel.

Raian Food Equipment shall not be liable, to the extent permitted by applicable law, for losses arising from a customer’s voluntary disclosure of confidential information to an unauthorized third party or from fraudulent communications that Raian Food Equipment did not authorize or control. Nothing in this clause excludes liability or obligations that cannot legally be excluded under applicable law.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the information and the nature of the risk, safeguards may include access restrictions, authentication controls, encryption where appropriate, security monitoring, secure disposal, staff procedures, and service-provider safeguards.

No website, electronic transmission, storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.

To the extent permitted by law, Raian Food Equipment is not responsible for security incidents caused by circumstances beyond its reasonable control. This statement does not exclude liability or duties that cannot legally be excluded.

If a privacy breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any required notifications to affected individuals or regulators.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, addressing disputes, meeting legal obligations, and enforcing agreements.

Retention periods may vary depending on the type of information, the nature of the transaction, applicable limitation periods, and legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy it, delete it, or de-identify it, subject to legal obligations and legitimate recordkeeping needs.

Information may remain in protected backups or archival systems for a limited period before being overwritten or securely disposed of under our applicable processes.

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask questions about how your information is used or disclosed.
• Withdraw consent where processing is based on consent and withdrawal is legally available.
• Request information about our privacy practices.
• Make a complaint about our handling of personal information.

To submit a request, contact sales@raianfoodequipment.ca with the subject line “Privacy Request.”

We may ask for reasonable information to verify your identity and understand the scope of the request. We will not request unnecessary sensitive information for verification. If you are acting for another individual, we may require evidence of your authority where appropriate.

We will respond within the time limits required by applicable law. Certain information may be retained or withheld where legally permitted or required, including information needed for legal claims, security, accounting, or compliance obligations.

If we cannot fulfill a request in full, we will explain the decision to the extent required by law.

Our website and commercial services are intended for business customers and other appropriate users, not for children to use independently.

We do not knowingly collect personal information from children where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.

Our website or communications may contain links to third-party websites, platforms, or services. Those third parties may have their own privacy policies, security practices, and terms of use.

Raian Food Equipment does not control third-party websites or their independent privacy practices. Visiting or providing information to a third party is subject to that party’s applicable policies and terms.

The inclusion of a link does not, by itself, mean that we endorse or guarantee the third party’s practices.

Where applicable, we may use analytics or advertising technologies to measure campaign performance, understand website engagement, or display relevant business-related content.

Depending on the tools used and your settings, these technologies may associate website activity with identifiers or information collected by a service provider.

You may be able to limit certain uses through browser controls, available privacy settings, or opt-out mechanisms offered by the relevant provider. These controls may not affect every advertising or measurement technology.

Where consent is required, we will obtain it as required by law. We will respect applicable opt-out requests and legally recognized privacy preference signals where required.

In the event of a proposed or completed sale, merger, reorganization, financing, insolvency proceeding, or transfer of all or part of our business or assets, personal information may be reviewed or transferred as part of the transaction where legally permitted.

Any such handling will be subject to applicable privacy laws and appropriate safeguards. Where required, we will provide notice or take other steps required by law.

We may revise this Privacy Policy to reflect changes in our business practices, services, technologies, legal obligations, or other circumstances.

The updated version will be posted on our website with a revised effective date. Where a change requires additional notice or consent under applicable law, we will take the required steps.

Your continued use of our website or services after an updated Policy is posted does not replace consent where consent is legally required.

For questions, requests, or complaints relating to privacy, contact:

Raian Food Equipment

Email: sales@raianfoodequipment.ca

Please describe your concern and include enough information for us to understand the request. Do not include passwords, payment-card security codes, or unnecessary sensitive information in your email.

We will review complaints and respond in accordance with our applicable procedures and legal obligations.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator

This Privacy Policy is intended to be interpreted consistently with the privacy laws applicable to Raian Food Equipment and the relevant processing of personal information, including Alberta’s Personal Information Protection Act and Canada’s federal Personal Information Protection and Electronic Documents Act where applicable.

If any provision of this Policy is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in this Policy is intended to waive a right, exclude a duty, or limit a remedy where doing so would be prohibited by applicable law.