At Raian Food Equipment, we understand that business requirements and purchasing decisions can change. We make every effort to accommodate reasonable customer requests. However, commercial food equipment orders often involve supplier commitments, manufacturer procurement, custom configurations, production schedules, and third-party shipping arrangements.
As many products are sourced specifically to fulfil individual customer orders, cancellation and modification requests may be subject to restrictions, additional costs, and supplier approval.
This policy explains the conditions governing order changes, cancellations, and related charges.
01Order Placement & Confirmation
Once an order has been placed and accepted by Raian Food Equipment, it may enter our internal processing system and procurement arrangements may begin.
Depending on the product, we may immediately place an order with a manufacturer, distributor, or other supplier to secure the equipment for the customer.
Customers are responsible for reviewing their order details before completing their purchase, including:
- Product descriptions and model numbers.
- Equipment dimensions and specifications.
- Electrical requirements and compatibility.
- Quantities and pricing.
- Shipping and delivery information.
- Any applicable customization or special-order requirements.
An order confirmation does not necessarily mean that the equipment has already been physically received into our inventory.
02Order Modification Requests
Customers wishing to modify an existing order must contact Raian Food Equipment at orders@raianfoodequipment.ca as soon as possible.
Modification requests may include changes to product selection, quantities, specifications, configurations, or delivery information.
All requests are subject to review and approval based on the circumstances of the individual order.
Factors considered may include:
- The date and time the order was placed.
- Whether procurement arrangements have begun.
- Whether the equipment has been ordered or allocated by the supplier.
- Whether production or customization has commenced.
- Whether the manufacturer or supplier permits the requested changes.
- Whether shipping, freight, or delivery arrangements have been initiated.
Approved modifications may result in revised pricing, additional charges, or changes to estimated delivery timelines.
Submitting a modification request does not constitute approval. Customers must receive written confirmation from Raian Food Equipment before considering any changes officially accepted.
03Order Cancellation Requests
Raian Food Equipment cannot guarantee cancellation once an order has been placed.
Customers wishing to cancel an order must contact our team at orders@raianfoodequipment.ca as soon as possible. All cancellation requests are subject to review based on the order’s current status and any commitments already made to manufacturers, suppliers, freight providers, or other third parties.
The ability to cancel an order may depend on:
- Whether the order has entered processing.
- Whether the product has been ordered from or committed to a supplier.
- Whether the supplier has accepted or processed the order.
- Whether production, fabrication, or customization has commenced.
- Whether the product has been allocated, prepared, or dispatched.
- Whether shipping or delivery arrangements have been finalized.
- Any non-recoverable costs or contractual obligations associated with the order.
Cancellation requests may be declined where the order has progressed to a stage where cancellation is no longer reasonably possible or would result in commitments that cannot be reversed.
Important: Submitting a cancellation request does not automatically cancel an order. An order will only be considered cancelled once Raian Food Equipment has issued written confirmation of the approved cancellation, except where cancellation is effected under applicable statutory rights.
Until an ordinary cancellation request is approved, the original order remains subject to its agreed terms and applicable legal obligations.
04Supplier-Ordered, Special-Order & Non-Stock Equipment
A significant portion of our commercial equipment is sourced directly from manufacturers and distributors rather than maintained in our immediate inventory.
Products ordered specifically to fulfil a customer’s purchase may be subject to supplier-specific cancellation restrictions.
Once Raian Food Equipment has placed a supplier order, incurred procurement costs, or entered into a binding supplier commitment, cancellation may be restricted or unavailable.
Where a cancellation is permitted by the supplier, any applicable supplier cancellation fees, restocking charges, freight expenses, or other non-recoverable costs may be considered when determining the customer’s refund, subject to applicable law and the terms disclosed at purchase.
05Custom-Built & Customized Products
Custom-built, made-to-order, and customized equipment requires additional procurement, configuration, fabrication, or manufacturing arrangements.
Examples include:
- Equipment manufactured to specific dimensions.
- Customized equipment configurations.
- Special finishes or product specifications.
- Equipment modified to meet specific customer requirements.
- Products manufactured or sourced specifically for an individual order.
Due to their specialized nature, these products are generally non-modifiable, non-cancellable, and non-returnable once the relevant supplier commitment, production, or customization process has commenced.
Customers are responsible for carefully verifying all specifications and requirements before confirming such orders.
Any applicable statutory rights relating to defective, incorrectly supplied, or non-conforming products remain unaffected.
06Deposits & Payment Obligations
Depending on the product and order requirements, Raian Food Equipment may require either full payment upfront or a deposit followed by a remaining balance.
Deposits may be used to secure equipment, initiate procurement, confirm supplier commitments, or commence production arrangements.
A deposit is not automatically refundable or non-refundable solely because it is described as a deposit. If an ordinary cancellation is approved, the amount eligible for refund will be assessed based on the applicable agreement, supplier commitments, and reasonable costs already incurred.
Where a cancellation is approved, applicable deductions may include:
- Supplier cancellation charges.
- Manufacturer restocking fees.
- Non-recoverable procurement costs.
- Customization, fabrication, or production expenses already incurred.
- Freight, transportation, and shipping charges.
- Handling or other third-party charges already incurred.
Only applicable and supportable charges will be considered, subject to the customer’s agreement and applicable law.
Any remaining eligible refund will be processed using the original payment method wherever reasonably possible.
Where an order cancellation is not approved, the customer’s payment obligations under the original order remain in effect, subject to applicable law.
07Orders Already Dispatched or Shipped
Orders that have been dispatched by a manufacturer, supplier, or shipping provider may no longer be eligible for cancellation.
Customers who no longer wish to receive an order that has already shipped must contact our team at orders@raianfoodequipment.ca for further instructions.
Refusing delivery, declining a shipment, or failing to arrange receipt of the equipment does not automatically constitute an approved cancellation or eliminate applicable payment obligations.
Where a return is approved, additional freight, handling, transportation, or restocking costs may apply, where permitted by law and disclosed to the customer.
08Return Requests & Product Issues
Cancellation requests and post-delivery return requests are handled separately.
Products delivered to customers are subject to our applicable Return & Refund Policy and manufacturer warranty conditions.
Any concerns involving damaged, defective, incorrectly supplied, or non-conforming equipment should be reported to our team promptly.
Nothing in this policy limits any applicable customer rights or remedies under provincial or federal legislation.
09Business-to-Business & Individual Consumer Purchases
Raian Food Equipment serves both commercial businesses and individual customers.
Commercial purchases made primarily for business purposes may be subject to the agreed commercial sale terms, purchase agreements, and applicable laws.
Purchases made by individuals for personal, family, or household purposes may be subject to additional consumer protection requirements.
Where mandatory consumer protection legislation provides cancellation, refund, or other statutory rights, those rights will prevail over any conflicting provision of this policy.
10Submitting a Cancellation or Modification Request
All requests should be submitted as soon as possible using the contact information below.
Please provide:
- Your order number.
- Customer or business name.
- Product name and model number.
- A clear description of the requested modification or cancellation.
- Any relevant supporting information.
Phone: 825-865-5280
Email: orders@raianfoodequipment.ca
Our team will review the request and communicate the decision in writing.
A request is not considered approved merely because it has been received or acknowledged by our team.
11Applicable Laws
This policy is governed by applicable Canadian federal, provincial, and territorial laws.
Where any provision of this policy conflicts with mandatory statutory requirements, the applicable legislation will prevail.
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded, restricted, or waived.
12Contact Information
For questions regarding this policy or an existing order, please contact:
Phone: 825-865-5280
Email: orders@raianfoodequipment.ca
Website: https://raianfoodequipment.ca
Thank you for choosing Raian Food Equipment. We appreciate your business and value the opportunity to serve your commercial kitchen equipment needs.